Delivery Policy

1. Where we deliver

Yumlyt operates city by city, and each restaurant serves the area around it. Setting your delivery location is what determines which businesses you can order from — if a restaurant does not appear, it cannot reach your address.

2. Delivery charges

The delivery fee is calculated from the distance between the store and your delivery address, and varies by city. Each order includes a distance allowance, beyond which the fee increases with distance.

The exact fee for your order is shown in the bill at checkout, before you pay. Self-pickup orders carry no delivery fee.

GST applies to your order at the rates in force: on food and packaging, and separately on the delivery service.

3. Delivery times

Delivery time depends on the business, the category and your location. Any time shown on the site is an estimate based on the restaurant’s own preparation time and the distance to you — it is not a guaranteed delivery time, and it can move if the restaurant is busy or conditions are poor.

4. Receiving your order

• Please be reachable on the phone number linked to your account. Delivery partners call when they cannot find an address.
• Some orders use a delivery code, which the delivery partner asks for on handover. It appears on your order page.
• If nobody can receive the order after reasonable attempts to make contact, it may be returned. Orders already paid for are handled under our Cancellation and Refund policy.

5. Self-pickup

Where a business offers it, you can collect an order yourself. You will be told when it is ready. No delivery fee or tip applies to a pickup order.

6. Contact

Delivery questions: contact@yumlyt.com